Friday, December 05, 2008

customer service nightmare

For the last month our telephones/ home telephone line has been very static - y. We have been ignoring it as there are enough other ways to communicate but the last few days it has gotten worse and the phone would ring and the call would drop. So annoying. People obviously wondering what was happening and calling more than once. Finally I hauled out the old land line phone - and plugged it in - still static and the occasional dial tone... so the problem is not with the phones..

Then I called to call the provider. A treat at the best of times! They use one of those voice automated prompts....tell me in a few words what the problem is... I say phone repair they say sorry I didn't understand you... then I go straight to the AGENT. I want to speak to an AGENT. AGENT AGENT AGENT!

I get an an agent and she says she will have to transfer me to the correct agent after determining I need to have my line repaired and transfers me to the automated line... oh my good LORD. It is too much for this early. I will have to try again later.

4 comments:

elizabeth said...

i hate that too! the automated things usually annoy me to NO END. usually i say nothing and keep pressing "0" and they eventually transfer me to a REAL PERSON.

hope this gets resolved soon!

Donna Farley said...

get revenge (well, imagine it anyway) with these answering machine messages:


http://montypython.joolsc.net/answerphonemessages.htm

Kassianni said...

don't you love how de-personalized it has become?
it is technology, so perhaps it is apropos...

biss said...

I hate those things too! And it is absolutely IMpossible to get anything to make sense with a (happy) squawking baby in the background. How stupid is it that you have to go hide in the bathroom just to make a phone call?
Argh.
Of course you don't understand me. You have NO BRAIN.
It's even more maddening when they give the "voice" a name. Seriously.

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